FAQ
Frequently Asked Questions
How long is shipping?
Orders are processed within 1–3 business days.
Shipping typically takes 7–12 business days depending on your location and local courier times.
You will receive updates via email every step of the way.
Shipping typically takes 7–12 business days depending on your location and local courier times.
You will receive updates via email every step of the way.
Do you offer refunds?
Yes. We offer a 14-day refund policy on all unused and unopened items.
If your product arrives damaged or faulty, we will replace it or issue a full refund.
If your product arrives damaged or faulty, we will replace it or issue a full refund.
How do I track my order?
Once your order ships, you will receive a tracking number via email.
You can track your package by clicking the tracking link or entering the code on your local courier’s website.
You can track your package by clicking the tracking link or entering the code on your local courier’s website.
What materials are your products made of?
Our products are made using high-quality, skin-safe materials including ABS plastic, stainless steel, silicone, and soft synthetic fibers.
All materials are selected for durability, safety, and performance.
All materials are selected for durability, safety, and performance.
How do I contact you?
You can reach us anytime at shop.beautiva.online@gmail.com or through the Contact Us page on your website.
Our support team typically responds within 48 hours.
Our support team typically responds within 48 hours.