Shipping policy

Thank you for shopping with Beautiva. We aim to provide a smooth, reliable, and timely delivery experience for all orders. Please review our shipping details below.

📍 Processing Times

  • All orders are processed within 1–6 business days.

  • Orders are not processed on weekends or public holidays.

  • You will receive an email confirmation with tracking information once your order has been shipped.

🚚 Shipping Times

Estimated delivery times vary based on your location:

  • South Africa: 8-12 business days

💰 Shipping Costs

Shipping fees are calculated at checkout based on your location and preferred shipping method.
We offer:

  • Standard Shipping

Free shipping promotions may apply — please refer to our homepage banners for current offers.

📦 Order Tracking

Once your order has shipped, you will receive a tracking number via email or SMS (if selected).
Please allow up to 24–48 hours for tracking information to update.

❗ Incorrect Address

Please ensure your shipping details are accurate.
Beautiva is not responsible for:

  • Orders delivered to incorrect addresses provided by the customer

  • Additional fees to reship items returned due to incorrect information

Contact us within 12 hours of placing your order if a correction is needed.

🤝 Lost or Delayed Packages

If your package is delayed, lost, or shows as delivered but not received, please contact us at:
📩 shop.beautiva.online@gmail.com

We will assist in opening an investigation with the courier.

📦 Damaged Packages

If your order arrives damaged, please email us within 48 hours with:

  • Your order number

  • Clear photos of the damaged product and packaging

We will replace or refund the item according to our policy.